Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

November 15, 2020

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Tire & Auto Service Plainfield. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Tire & Auto Service Plainfield as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Tire & Auto Service Plainfield, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Tire & Auto Service Plainfield
23846 W 135th St
Plainfield, Illinois 60544
815-436-1337

More articles from Tuffy Plainfield

If the Shoe Fits (Brake Shoe Replacement [Rear])

October 27, 2025

When it comes to brakes on your vehicle, we all know how important it is to keep them working well because they are vital safety equipment. After all, if you cant slow down and stop, you cant drive safely. While many vehicles use what are called disc brakes, theres another type of brakes that ... More

That Vexing Vapor Venting (Vapor Coming out of Vents)

October 23, 2025

You may have noticed sometimes on a hot and humid day, vapor will come out of your vehicle's vents when you have the air conditioning on. Is that something to be concerned about? Well, it depends. Sometimes that steam or vapor can be caused by water accumulating in the vent system after it has c... More

Cabin Air Filter and Engine Air Filter: What?s the Difference?

October 12, 2025

You may have heard someone say they just got the air filter replaced in their vehicle. But did you know your vehicle has two different major air filters and they both perform quite differentbut very importantduties? Todays vehicles have a cabin air filter, and an engine air filter. The engine a... More