Back to all

NOT JUST ANOTHER CUSTOMER (Finding the Right Service Facility)

November 15, 2020

You might remember a hit TV sitcom that was set in a bar, a place where "everybody knows your name."  The idea, of course, is people feel more comfortable where they aren't just another customer among many; they're special because their relationship goes back a few years.

 

That comfortable relationship can extend to professionals you deal with, too.  Think of your accountant, your dentist, your doctor.  Most people try to stick with the same person or firm in those businesses.  They have grown to know their work over the years and they've learned to trust their professionalism, the quality of their work and their track record. 

 

Ideally, you should have that same relationship with your automotive service facility, like your friends here at Tuffy Tire & Auto Service Plainfield. You may have tried several facilities over the years until you found one that did good work at a reasonable price.  The longer your relationship with your service facility, the better the people there understand your wants and needs.

 

And you trust them to only perform repairs you really need and not try to sell you parts and services you don't. 

 

For most of us, it's a great feeling when you walk in the door and you're greeted with a smile.  That goes for us at Tuffy Tire & Auto Service Plainfield as well. That history you've established by regularly going to one facility for service and maintenance helps you feel more confident about the work they do. And, at Tuffy Tire & Auto Service Plainfield, we appreciate your loyalty as a customer.  Maybe it won't be exactly like that TV sitcom place, and maybe not "everybody knows your name." But your service advisor will, and you won't feel like you're just another customer.

Tuffy Tire & Auto Service Plainfield
23846 W 135th St
Plainfield, Illinois 60544
815-436-1337

More articles from Tuffy Plainfield

Bad Vibrations (Brake Rotor Replacement)

December 14, 2025

If youve ever stepped on your brake pedal and felt your vehicle vibrate, thats a signal that you shouldnt ignore. A pulsating brake pedal is a sign that something is wrong. Braking action should be smooth, sure, and quiet, not shaky and noisy. Most newer vehicles have disc brakes, called that b... More

Braking Good (Brake Drum Replacement)

December 7, 2025

Maybe your vehicle feels like Breaking Bad. In other words, when you brake, things are bad. You may find it takes you a longer distance to stop, you feel a vibration, or its pulsating when you depress the brake pedal, or perhaps your vehicle pulls to one side. Those can be symptoms of failing b... More

Making Sense of the O2 Sensor (Oxygen Sensor Replacement)

November 30, 2025

As you know, todays vehicles rely on a lot of computers in them to keep them running clean and efficiently. Those computers depend on information delivered by several sensors throughout the engine and exhaust system. And one of the most important is the oxygen sensor. Known as the O2 sensor f... More