We Service All Makes & Models
2 Years / 24,000 Miles Parts & Labor Warranty
We Diagnose & Fix Problems The First Time
Your Neighborhood Full Service Repair Facility
Convenient Financing Options Available
September 5, 2017
One might say the most challenging part of being an automotive service technician at Tuffy Tire & Auto Service Plainfield is diagnosing a problem before it can be fixed.
Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.
Let us at Tuffy Tire & Auto Service Plainfield introduce you to something we'll call 'Customer Detective Work' – helping your technician find clues to what's wrong.
We start with the detective basics: What, Where and When. Play along with me; You come in to Tuffy Tire & Auto Service Plainfield and your car is making a funny sound...
Do you see where we're going? You're gathering additional information to help your technician at Tuffy Tire & Auto Service Plainfield know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.
You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."
If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.
Ask us for details.
Tuffy Tire & Auto Service Plainfield
23846 W 135th St
Plainfield, Illinois 60544
815-436-1337
April 28, 2024
In a perfect world, all wheels and tires would be perfectly round and weigh exactly the same at every point of the wheel. Unfortunately, they're not, and if they're out of balance, they can reduce the lifespan of your tires, make your vehicle shake like a carnival ride, and maybe even damage a f... More
April 21, 2024
When it comes to oil changes, things are really changing. Most newer vehicles require synthetic oil, and while it costs more than conventional oil, it doesn't need to be changed as often. When conventional oil was the only game in town, you changed your oil every 3,000 miles/5,000 km. But as tec... More
April 14, 2024
Hello Plainfield! Did you know that the first federally-mandated emissions control device was introduced in the 1960's? The Positive Crankcase Ventilation valve, or PCV valve, has been installed in Illinois vehicles since 1964 and represents the first legislation by the United States government t... More
